Fast tracking patient pathways

We work with independent healthcare providers to shorten patient waiting times for non urgent secondary care.

What our patients are saying

Gone are the days when patients had to wait months for an outpatient appointment. With Medefer, every GP referral is swiftly reviewed by UK-registered consultants, usually within 48 hours. Our service ensures patients receive expert attention sooner, ensuring timely diagnosis and treatment.

Medefer Ltd

4.2

Based on 165 reviews

Heidi French

10:11 15 Jan 26

Jenna was very warm and welcoming, explaining everything very slowly and clearly. Very polite. Thank you

Aimee Foreman

20:48 18 Oct 25

Amazing service after fighting with my gp for over a year I finally got referred to Medefer and within a few weeks I had my first appointment and now only about 6 weeks later I’m through to the final stage of my hospital referral for my surgery . The process couldn’t have been easier and communication was amazing constant checks to ensure understanding, reminders of appointments more regularly ( as someone with fibromyalgia this made a huge difference) all I can say is thank you and I will definitely be requesting to be referred to Medefer for any other medical needs

Justin Jewitt

15:48 02 Sep 25

Brilliant safe service for the smooth supply of Mounjaro overseen by a medical consultant - felt safe, well looked after and lost 20% of bodyweight within 5 months !

sue Ball

10:51 11 Aug 25

I was referred to medefer by my GP on the rheumatology side I didn't have to wait to long before they got in touch the service is brilliant , the doctor im.under he listened to me .and when you ring them they answer the phone quick and are very polite highly recommended

Trisha Bayley

19:15 05 Aug 25

Theyve recently helped me with a referal from my gp with gastro problems. They were really supportive through out and handled everything quickly. After discharge when I raised a query with them they were quick to respond and refer me back to my consultant. A change of medication and less than a month letter I'm massively better. Thanks guys.

Richard Irons

06:55 15 Jul 25

With a history of prostrate cancer in my family I was keen to take a test. The Medefer test was straightforward with good support from the team.

Mark Parkes

15:14 08 Jul 25

Very efficient service, friendly staff and very good communication.

Susan Harris

19:17 02 Jul 25

Lovely staff
Very understanding and helpful
Nothing is your much trouble

RACHEL KELSALL

15:48 20 Jun 25

Superb!

Neil Smith

14:42 16 Jun 25

Simple ordering process with a straight forward process to use and process the PSA test, providing quick results and piece of mind. I would recommend this service to anyone looking for this type of test.

stuart lawrie

18:20 12 Jun 25

Test arrived next day, very clear instructions which made the process easy. I received the result via e-mail 2 days later, great service. I would recommend it to anyone concerned with their health.

Marcela Saavedra Keech

20:06 01 Jun 25

I used the dermatology service with Medefer for a hormonal breakout around the mouth and chin area and received an amazing service. I made the enquiry on a Monday evening, filled in the form, sent a photo, and had an online appointment by Wednesday evening. The dermatologist I saw was so wonderful! She was really sympathetic to the psychological impact of acne, was so patient, really took her time with me going through all the options, explaining everything clearly, answering all my questions and reassuring me. Medefer also take into consideration the price of the treatment and products they recommend so that its affordable as possible. This was the cheapest dermatology appointment I've ever had and I loved the convenience of it being online. For me it worked out really well.

Paul Cook

14:56 23 Apr 25

I've had several appointments with Medefer and each time I've felt that everything has been thoroughly explained at all times ensuring that I fully understood everything that was going to happen. The results always came in good time and written in such a way it was understandable. All follow up calls to ensure I was happy were very professional.

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Quality Report

We are CQC regulated, consultant-led and have cared for more than 160,000 patients since 2013. Every step of our care is backed by robust clinical governance, secure data practices and continuous feedback from patients. We are proud to deliver care that is fast, fair and firmly aligned with NHS standards. Read our latest quality report.

Read our latest quality report.

Patient Safety

At Medefer, your safety is our priority. We follow the NHS Patient Safety Incident Response Framework (PSIRF), which focuses on learning and improving whenever things go wrong. That means:

Compassionate involvement

Patients and families are supported and involved if an incident occurs.

System-based learning

We look at how people, processes and environments interact, so we can learn and improve.

Proportionate responses

Every incident is reviewed carefully, with the right level of investigation.

Continuous improvement

Lessons are shared across our teams and governance groups, so we get better every time.

Read our Patient Safety Policy

Complaints

Patient feedback is vital to improving our services. If something has gone wrong, we want to hear from you. Every complaint is handled fairly, promptly and with compassion.

Our complaints process follows three clear stages starting with local resolution and, if needed, escalating to our CEO and then the Parliamentary Health Service Ombudsman. This ensures your voice is heard and acted upon.

Our complaints process explained

Frequently asked questions

We connect patients with a wide range of specialist care available through both the NHS and private healthcare. This includes:

Diagnostic imaging: MRI, CT scans, X-rays and ultrasound.
Laboratory tests: Blood tests, pathology and other laboratory services.
Specialist consultations: Across a wide range of medical and surgical specialties.
Therapeutic services: prescribing, Physiotherapy and more.
Surgical procedures. Day surgeries and elective procedures across various specialties.
Other diagnostic tests: Endoscopy, colonoscopy and other specialised diagnostic procedures.

Whether your care is NHS-funded or private, every service is overseen by UK-registered consultants and delivered to the same high standards.

We are designed to make specialist care faster, simpler and easier to access. Most patients don’t need to travel to hospital just to start their care, so we begin with remote reviews and consultations whenever it’s safe and appropriate. This means:

Quicker answers. Consultants can review referrals in days.
Less travel. Appointments can be done by phone or video, with tests or face-to-face care arranged locally only if needed.
More sustainable care. By cutting unnecessary hospital visits, we help reduce the NHS’s carbon footprint and support its target of reaching net zero by 2045.
Better use of NHS resources. We release in-person clinic slots for patients who really need to be there in person, including you, if required.

Our approach still gives you full access to in-person tests and hospital care when required, but starts with the most convenient, effective and environmentally responsible option.

If you have a question or need support between appointments, our UK-based patient care team is here to help. You can reach us by phone, email or live chat between 9am and 5pm, Monday to Friday. Contact us

We work with trusted national and local providers to offer tests and treatments, including an expanding network of private hospitals. If the nearest test location is more than an hour away, you can choose whether to travel or be seen at your local hospital instead.

Medefer is fully regulated and follows the same strict data protection standards as NHS hospitals.

Secure systems. All data is stored and shared using encrypted, UK-based systems that meet NHS and GDPR requirements.
Strict access controls. Only the consultants and care teams directly involved in your treatment can access your records.
Regular reviews. Our Chief Medical Officer and Medical Directorate oversee governance and data security, with regular engagement from the GMC and NHS Regional Medical Directors.
Continuous improvement. In 2024, we launched a new governance and risk management framework to strengthen transparency, security and performance across our services.

You can be confident your information is handled safely, compassionately and with the same level of care you’d expect from any NHS hospital.

Our pathways make sure patients get the tests and treatments they need when they need them. When you partner with us, you’ll be part of a system that focuses on providing the right care from start to finish.
We’re big believers in teamwork. By joining forces with skilled providers, we can offer a wide range of services to meet every patient’s unique needs, making sure they always get the best care possible.
We’re committed to the highest standards of clinical governance and regulatory compliance. Our partners share this commitment, so patients receive safe, compassionate care at every stage of their journey.