Self-pay terms
1. Where to find information about us and our services
1.1 You can find everything you need to know about us, Medefer, and our services on our website before you order About us – Medefer.
1.2 We will confirm the key information about your order to you in writing either by email or in your online account as may be applicable.
1.3 This contract shall apply to your purchase of or services including for a purchase of a review or for a first appointment for clinical treatments or diagnostics testing and thereafter to subsequent services.
2. Regulatory information
2.1 We are a provider of Regulated Activities and registered by the Care Quality Commission. You can find details of our registration here Medefer Limited – Overview – Care Quality Commission (cqc.org.uk). Our registration number is 1-3075616731.
2.2 Our medical professionals are regulated variously by the General Medical Council and our clinicians by either the Nursing and Midwifery Council or The Health and Care Professions Council, and subject to the codes of behaviour issued by them.
2.3 You can find out more information about the General Medical Council at www.gmc.uk.org.
2.4 You can find out more about the Nursing and Midwifery Council at www.nmc.org.uk.
2.5 You can find out more about The Health and Care Professions Council at www.hcpc-uk.org.
2.6 Our services within the UK are insured by Beazley Syndicates 2623/623 at Lloyds.
3. Terms of purchase
3.1 When you buy from us you are agreeing that:
3.1.1 We may reject purchases when we’ve checked them.
3.1.2 We charge you when you make a purchase.
3.1.3 We’re not responsible for delays outside our control.
3.1.4 You are responsible for making sure all clinical information you provide to us and personal details are accurate.
3.1.5 We may charge you for services provided if you don’t give us information we need or we do preparatory work (such as ordering tests) as agreed with us.
3.1.6 You have rights if there is something wrong with your service.
3.1.7 We can change services and these terms.
3.1.8 We can suspend supply (and you have rights if we do).
3.1.9 We can withdraw services.
3.1.10 We can end our contract with you.
3.1.11 We don’t compensate you for all losses caused by us or our services.
3.1.12 We use your personal data as set out in our Privacy Notice.
3.1.13 You have several options for resolving disputes with us.
3.1.14 Other important terms apply to our contract.
4. Rejection of purchases
4.1 We will not usually reject purchases, however we reserve the right to do so.
4.2 For example we may reject an initial or subsequent purchase because we are not an appropriate provider of the services to meet your medical needs.
4.3 If we intend to reject a purchase we will contact you as soon as possible to confirm this, and to organise a refund of any sums you have paid.
5. Payment terms
5.1 When you make your first purchase of our services you will be asked to make payment and to confirm that you wish us to deliver services to you within the usual cancellation period applicable to online purchases.
5.2 See below about cancellation rights in the first 14 days of your first purchase and payment. For subsequent purchases under this contract the 14-day cancellation period does not apply, but you have rights to cancel certain bookings and services ordered as set out below.
6. Delays outside our control
6.1 If our supply of your service is delayed by an event outside our control, such as a delay from one of our diagnostic suppliers, we will contact you as soon as possible to let you know and do what we can to reduce the delay.
6.2 As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team at patients@medefer.com or 08000 112 113 to end the contract and receive a refund for any services you have paid for in advance, but not received.
7. Accuracy of information
7.1 You’re responsible for making sure all clinical information you provide to us and personal details are accurate.
7.2 When providing us with details of your medical history our advice will depend in part on the accuracy of the information that you provide to us.
8. Charges for missing information
8.1 We may charge you if you don’t give us information we need or we do preparatory work such as ordering tests, as agreed with us.
8.2 We may charge you for repeat or further appointments with a doctor, tests or procedures if these are necessitated by your not having given us information we have asked for about you, or if the information we have requested is inaccurate.
9. Cancellation rights
9.1 If you bought online, you have a legal right to change your mind.
9.2 For contracts entered into online or at a distance, as here, you have 14 days after entering into the contract to change your mind about this. However, if you wish to receive services within the cancellation period you can waive the cancellation periods and request that we provide our services to you within that 14-day period.
9.3 When ordering you will be asked if you wish to waive the cancellation period, or if you wish to wait before we proceed with your purchase. The option is yours. Once the service is provided, you cannot cancel that service even if within the 14-day cancellation period, where you have requested that we provide the service to you. For some services, as detailed below, there is no cancellation period once the order is made.
9.4 If you do not waive the 14-day cancellation period to receive services, and change your mind contact our Customer Service Team at patients@medefer.com or 08000 112 113.