Medefer helps patients get reviewed within 48 hours
Get an NHS referral to Medefer
With Medefer, you can get assessed by an NHS consultant within a few days.
Medefer is an award-winning outpatient service available in Staffordshire and Stoke-on-Trent, used by over 100 GP practices, offering quick access to specialist care. With more than 7,000 patients referred so far, our service ensures that within 48 hours of a new GP referral, an NHS consultant reviews your case, determining whether you need further testing or treatment. If there’s nothing to worry about, we’ll refer you back to your GP.
Our team collaborates with the NHS and your GP to create a personalised treatment plan, supporting you at every stage of your journey by organising tests, treatments, and follow-up appointments.
Medefer’s partnership with the NHS makes specialist healthcare quicker and more accessible, helping you get the support you need without long waits. It’s the best available care, when you need it most.
Download our guide on getting an NHS referral to Medefer, simply show it to your GP on your phone or print it out.
If you need tests or treatment at a location that’s a bit further away or you find it hard to get around, Medefer can help by arranging transport. We have sites available in Stoke, Stafford and Birmingham for testing.
Patient choice is central to the NHS Constitution for England. When your GP refers you to a specialist, you have the right to choose who will provide your care. It's an important right that many patients may not realise they have.
Medefer believes that patient choice positively affects your experience. When you're involved in decisions about your healthcare, it helps you feel more in control and confident about the treatment you receive. You can choose a care provider based on their reputation, waiting times, or location. Plus, you can access care faster, reducing the stress of waiting.
If you want to know more about your legal right to choose where you have your NHS treatment, you can find out more on this NHS website.
Medefer receives your referral from your GP and assesses it based on specific criteria. We will either accept or reject the referral accordingly.
Backlog patients: We also support NHS hospitals and your care maybe transferred to us. Your hospital will inform you if this takes place.
You will receive an introduction pack by post. Your consultant will review your case, then write to you and copy in your GP. Medefer typically completes this referral process within 48 hours.
Backlog patients: If you've been waiting for over 3 months, you may be asked to complete an online questionnaire or speak to a doctor immediately. You may also receive digital updates via email or SMS. After receiving the necessary information, your consultant will review it and provide feedback to both you and your GP.
Throughout your care, we will continue to communicate through the following options:
Once your consultant has completed your care, they will either discharge you back to your GP with advice and a management plan or transfer your care to another service.
We will ask for your feedback at every stage of your care with us.