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Why choose Medefer? Real patient stories Your safety Our security promise Award-winning care
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Authorised to serve private patients

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A GMC Designated Body

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Your information is sacred

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We’ve served over 150,000 patients since 2013

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Navigating healthcare decisions can feel overwhelming

This page is designed to help you understand the key factors that make a good healthcare provider – questions you should ask, standards you should expect, and how Medefer meets and exceeds them.

We created Medefer to provide you with a secure path to specialist care that puts your health and wellbeing first. Every consultation connects you directly with UK-registered NHS consultant specialists who bring hospital-level expertise right to your home. As a CQC ‘Good’-rated service trusted by over 150,000 patients, we’ve built our reputation on exceptional clinical standards, unwavering security, and complete transparency.

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Navigating healthcare decisions can feel overwhelming

This page is designed to help you understand the key factors that make a good healthcare provider – questions you should ask, standards you should expect, and how Medefer meets and exceeds them.

We created Medefer to provide you with a secure path to specialist care that puts your health and wellbeing first. Every consultation connects you directly with UK-registered NHS consultant specialists who bring hospital-level expertise right to your home. As a CQC ‘Good’-rated service trusted by over 150,000 patients, we’ve built our reputation on exceptional clinical standards, unwavering security, and complete transparency.


Why choose Medefer? Experience the difference:

When you’re worried about your health, every day of waiting feels like forever. Our specialist consultants typically respond within 48 hours (our average is just 29 hours), getting you answers and peace of mind when it matters most.

Your health deserves nothing less than the best medical expertise available. Our GMC-registered specialist consultants bring years of NHS experience to your care, ensuring you receive the same high-quality guidance you’d expect in the best hospitals—now available right from your home.

Your health information is deeply personal and deserves the highest level of protection. That’s why we protect it with bank-level encryption and security measures that exceed NHS standards. We understand how important data security is. We get independent security assessment of our system every 120 days so you don’t have to just take our word for it. Our latest independent security assessment confirmed our systems are secure (as of March 2025).

Patient safety is central to our mission. We follow the NHS Patient Safety Incident Response Framework (PSIRF) to ensure prompt responses and continuous learning from safety incidents. In 2023-24, we maintained a low average risk score of 3 for incidents, with no Serious Incidents or Harm reported. Our ongoing research aims to enhance safety further through data-driven insights.

Your time is valuable, and your comfort matters. Our private, discreet consultations fit around your schedule, not ours. Access expert care from wherever you are—whether that’s your living room, office, or while travelling—without sacrificing quality or personal attention.

Healthcare decisions require complete confidence. Unlike many private providers who use discretionary insurance (where the insurer can choose whether to pay your claim or not), all our consultants have non-discretionary medical indemnity insurance. This means if anything unexpected happens during your care, you’re automatically protected—the insurance company cannot refuse to cover you. We also carry additional corporate insurance for a double layer of protection.

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Your safety: Our non-negotiable commitment

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No discretionary insurance

Many private healthcare providers use discretionary indemnity arrangements for their clinicians. In simple terms, this means if something goes wrong with your care, the insurer can decide whether to pay your claim or not—potentially leaving you unprotected. At Medefer, we do things differently. All our consultants have non-discretionary medical indemnity insurance. This means that in the unlikely event that anything unexpected happens, you’re automatically protected by insurance that must pay valid claims—no exceptions, no small print. Medefer also carries its own corporate indemnity insurance, giving you a double layer of protection for complete peace of mind.


CQC registered and rated “Good”

We’re not just registered with the Care Quality Commission (CQC) – we’ve been inspected and rated “Good,” demonstrating our long-standing commitment to safe, effective, and compassionate care. This independent verification confirms that Medefer meets exacting standards for quality healthcare delivery across all our services.


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Enhanced oversight 

As a GMC Designated Body, we’re directly accountable to the General Medical Council, ensuring our consultants meet the highest standards of practice through regular appraisals and revalidation – a level of scrutiny few private providers achieve. This designation means you can trust that every consultant you see has been thoroughly vetted and continues to maintain the highest professional standards.


Unmatched clinical oversight for your safety

Medefer has implemented a world-leading system of continuous clinical oversight, exceeding even the most stringent NHS requirements. This includes:

  • Regular peer-review audits: Senior clinical leads review consultants’ clinical decisions to ensure best practices are consistently followed
  • Advanced statistical modelling: We monitor test ordering, referral patterns, and treatment pathways to identify any unusual patterns that might indicate a need for improvement
  • Proactive approach: This allows us to identify and address any variations from best practice, before they affect your care
  • Result: This constant monitoring and improvement mean you receive the safest, most effective, and most appropriate care possible, and you won’t have to pay for tests you don’t need


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We live by our values

Patient-first in everything we do
We put patients first in everything we do. It defines how we make decisions in all aspects of the business, guiding Medefer’s growth and evolution. We prioritise patient voices, using Patient Participation Groups (PPGs) to enhance safety and quality of care. The more we listen, the more we learn.  

Building strong partnerships
We work closely with everyone involved, connecting NHS organisations and excess capacity in the independent sector. These partnerships help us make our service better and more efficient.

Leading with invention
We’re passionate about invention. We pioneered new ideas and processes that are revolutionising how we think about healthcare. From hot clinics to patient dashboards, our inventions are designed to improve the patient experience. We are always looking for ways to adapt and find the best ways to help patients in the future.

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Your questions answered: Making informed healthcare choices

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We understand that sharing health information online can feel vulnerable. That’s why we’ve created multiple layers of protection for your personal data—with bank-level encryption specifically designed for healthcare. Your information is encrypted using advanced 256-bit encryption—the same standard trusted by banks for financial transactions. Your data is stored on protected UK servers and handled according to the strictest data protection laws. We not only meet but exceed the rigorous data security standards of NHS England’s Data Security and Protection Toolkit (DSPT). Our CyberEssentials Plus certification, awarded by an external certifying body, verifies that independent experts have tested and validated our security measures. We also conduct regular penetration testing every 120 days, simulating potential threats to ensure your information remains protected against even the most sophisticated risks. Every person who might access your information is carefully vetted, trained, and monitored, with strict access controls ensuring that only those directly involved in your care can see your details. We even have a dedicated in-house clinical safety team, including a Clinical Safety Officer, constantly monitoring our systems. In short, we’ve made your data security our obsession, so you can focus on what matters: your health.

Every patient at Medefer, whether self-paying or referred by the NHS, is under the direct care of a GMC-registered consultant specialist with extensive NHS experience. These are the same highly qualified doctors you would see in top NHS hospitals. We’re a GMC Designated Body, directly accountable to the General Medical Council for our consultants’ fitness to practise. This means rigorous standards, regular appraisals, and revalidation – a level of oversight you won’t find with many private providers.

  • For Self-Pay patients: You can choose a consultation directly with a consultant specialist, or, for a more budget-friendly option, a consultation with our multidisciplinary team (specialist nurses, specialist registrars) always under the direct supervision of a consultant. The consultant oversees every step, reviews all notes, and importantly, the final decision on your care plan is made by the consultant
  • For NHS patients: Your care pathway may involve our multidisciplinary team (which may include specialist nurses or specialist registrars). However, a consultant specialist is always the lead clinician responsible for your care. The consultant oversees every step, reviews all notes, and importantly, the final decision on your care plan is made by the consultant. Experience the highest standards of medical expertise

We believe in complete price transparency because healthcare costs shouldn’t be a source of anxiety. You’ll know the exact cost of your care before you commit to anything.

  • For Self-Pay patients: We offer a range of options to fit your budget, from direct consultant consultations to more affordable pathways with our multidisciplinary team. There are absolutely no hidden fees, surprise charges, or last-minute additions. Our pricing reflects the level of care you choose – always consultant-led, always exceptional quality. For specific prices, please see the relevant specialty page. You can pay by credit or debit card
  • For NHS patients: If you are referred to Medefer by your NHS GP, there are no costs involved. Your care will be funded by the NHS, meaning you receive the same high-quality, consultant-led service without any financial burden. We work seamlessly with the NHS to ensure you receive timely, expert care. Affordable options without compromising on quality, and free at the point of use for those referred via the NHS

Your peace of mind is paramount. We understand that entrusting your health to any provider requires confidence in their commitment to your safety and wellbeing.

Putting things right: Should you ever have concerns about your care, we have a clear and robust complaints procedure. Our dedicated Patient Concierge Team is committed to resolving any issues promptly, fairly, and with the utmost respect for your experience.
Insurance: Most private providers use “discretionary” indemnity insurance. This means if something goes wrong, the insurance company can decide whether to pay your claim or not. At Medefer, all our consultants have “non-discretionary” medical indemnity insurance. This means that in the unlikely event that anything unexpected happens during your care, the insurance company must pay valid claims—you’re automatically protected. We also carry our own corporate indemnity insurance, giving you a double layer of protection that many private providers don’t offer.

Our Commitment to you: In the rare instance where something doesn’t go as planned, you can be confident that we’ll address it openly, honestly, and with your best interests at heart. Your trust is the foundation of everything we do.

We are an established partner within the NHS ecosystem. Since 2014, Medefer has held contracts with NHS commissioners to deliver services within the NHS, and we have extensive experience integrating our care with NHS practices and pathways. Our systems are designed to keep your GP informed, ensuring continuity of care. After your consultation with us, we provide detailed reports to your NHS GP (with your consent), ensuring they remain at the centre of your overall healthcare journey. This seamless integration means you benefit from faster access to specialist expertise without disrupting your existing relationship with the NHS. Whether you’re self-paying or referred by your GP, you’ll receive the same exceptional standard of care from our consultant specialists. Many of our consultants also work in the NHS, bringing their expertise to both settings. The best of both worlds: fast private care with full NHS integration for truly comprehensive healthcare.

Your information is sacred: Our security promise

We protect your health information as if it were our own. Through bank-level 256-bit SSL encryption, UK-based secure servers, and regular external independent security audits, we’ve created a digital environment where your data remains completely private and protected. Our most recent external security assessment (March 2025) confirmed the security of our systems, giving you confidence that your information is in safe hands.

Strict access controls are in place, limiting access to your data to authorised personnel only. Every staff member with access privileges undergoes comprehensive training and background checks.

We conduct regular internal and external audits and engage independent cybersecurity experts to conduct penetration testing 2-3 times per year to ensure our security practices are up-to-date and effective. These “ethical hackers” help us identify and address potential vulnerabilities before they can be exploited.

We are fully compliant with the General Data Protection Regulation (GDPR) and all UK data protection laws. You have the right to access, rectify, and erase your personal data. Our privacy policies are written in clear, straightforward language, and we’re always transparent about how your data is used.

Our CyberEssentials Plus certification, awarded by an external certifying body, confirms that we adhere to industry-leading processes to protect against a wide range of cyber threats. This independent verification demonstrates our commitment to maintaining the highest standards of data security.

The Medefer approach: Care that puts you first

Our patient-centred philosophy guides everything we do.

At Medefer, we build healthcare around you — your needs, your time, and your peace of mind. We’re committed to:

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Personalised care: Recognising that every patient is unique, with individual concerns and preferences

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Clear communication: Ensuring you understand your condition and treatment options in plain, jargon-free language

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Responsive support: Being there when you need us, with timely responses to your questions and concerns

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Ethical Practice: Making recommendations based solely on your clinical needs, never financial incentives

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Continuous improvement: Constantly refining our services based on patient feedback and clinical outcomes

Award-winning care: Recognised for excellence since 2013

Medefer’s commitment to providing exceptional patient care and innovative healthcare solutions has been recognised with multiple prestigious awards, including:

Winner: Best Virtual Health Services 2025

London (UK Enterprise Awards)

Winner: Best in Patient-Centric Virtual Health Services 2024

London (UK Enterprise Awards)

Winner: Most Innovative Specialist-Led Virtual Healthcare Provider 2023

UK (EU Business News, European Enterprise Awards)

Winner: Best Patient-Focused Virtual Health Service 2023

UK (Acquisition International)

Winner: Environmental Sustainability Project of the Year 2024

HSJ Awards

Winner: Best Healthcare Provider Partnership with the NHS 2023

HSJ Awards

Winner: Most Effective Contribution to Clinical Redesign 2023

HSJ Awards

Highly Commended: Most Effective Contribution to Improving Cancer Outcomes 2030

HSJ Awards

Winner: Best Elective Recovery Initiative 2022

HSJ Awards

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