Patients are at the heart of everything we do at Medefer and we want to hear from patients about their experiences with us.

Your feedback helps us to improve what we do, so we welcome all feedback — both what worked well and what didn’t.

All feedback goes toward improving the services we deliver to current and future patients.

You can send us your feedback in writing either via email:
or via letter to the below address:

Patient Care Team
Medefer Limited
Unit 1, Floor 1,
89-93 Fonthill Road,
London N4 3JH

Or you can call us on 08000 112 113

If you have recently been under the care of Medefer, you can also click the button below to provide us with feedback on your experience with our service:

Friends & Family Feedback
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Making a complaint

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How can I make a complaint?

Despite our efforts, we realise we may not always get everything right. If the service you have received has not met your expectations, we want to know so we can improve how we do things in future.

We take all feedback, comments and complaints seriously regardless of their nature and will try to resolve any problems as quickly as we can.

If you feel that the service you have received could be improved, please email our Patient Care Team at You can also call 08000 112 113 between 8am and 6pm, Monday-Friday. We will get back to you to find out what we can do to put things right.

If you are still not satisfied, you can make a formal complaint. You can view our Complaints leaflet to learn more about how to make a complaint and how we will deal with your complaint.

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Can I get help to make a complaint?

If you need support to make a complaint, there are independent complaints advocacy services which provide free and confidential help and support to make a complaint, which is independent of the NHS. These services can provide options and support you with raising a concern or complaint if you are unhappy with the service you have received from the NHS.

The services can support with helping to draft letters of complaint, attending meetings relating to your complaint, or to talk through the options you have available to you.

VoiceAbility is an independent complaints advocacy service which provides free information and support to help you use the NHS complaints process. Please see more information here – Making a complaint about your care.