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Your Care: 3 easy steps

1.

You have been referred to an NHS Consultant

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2.

Your NHS Consultant will review your referral online

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3.

We will let you know what you need to do next

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If you have been referred to us, then your GP has decided that you will benefit from a review by an NHS Consultant, who is a specialist in the health issue that you are experiencing.

Until recently, this meant referring you to a hospital outpatient clinic, where you could wait several months for an appointment.

Working with Medefer, your NHS GP or hospital can request an NHS Consultant to review your records online and provide advice. This service is free for patients and is faster than waiting for an appointment at a hospital clinic.

You don’t need to do anything at this point.

Once we have your details, an NHS Consultant will examine all the information in detail and decide what should happen next.

They will decide what the best course of action is for you and we will let you know. For most patients this will not mean a visit to a hospital in person.

We will let you know what the specialist Consultant recommends and what will happen next.

We will tell you what you need to do next.

Once the Consultant has decided on the best course of action, we will be in touch to let you know what will happen next.

It may be as simple as letting your GP know what ongoing care you need, or we may ask you to have further tests or to visit a hospital in person.

We will let you know at every step of the way.

What does this mean for you?

Shorter waiting times

Because you don’t have to wait to be seen in person, the waiting times for an NHS Consultant to review your case are much shorter.

Fewer in-person hospital visits

And because we review your information online you will not need to attend a hospital in person unless you really need to.


Your Care: 3 easy steps

1.

You have been referred to an NHS Consultant

More
arrow right

If you have been referred to us, then your GP has decided that you will benefit from a review by an NHS Consultant, who is a specialist in the health issue that you are experiencing.

Until recently, this meant referring you to a hospital outpatient clinic, where you could wait several months for an appointment.

Working with Medefer, your NHS GP or hospital can request an NHS Consultant to review your records online and provide advice. This service is free for patients and is faster than waiting for an appointment at a hospital clinic.

You don’t need to do anything at this point.

2.

Your NHS Consultant will review your referral online

More
arrow right

Once we have your details, an NHS Consultant will examine all the information in detail and decide what should happen next.

They will decide what the best course of action is for you and we will let you know. For most patients this will not mean a visit to a hospital in person.

We will let you know what the specialist Consultant recommends and what will happen next.

We will tell you what you need to do next.

3.

We will let you know what you need to do next

More
arrow right

Once the Consultant has decided on the best course of action, we will be in touch to let you know what will happen next.

It may be as simple as letting your GP know what ongoing care you need, or we may ask you to have further tests or to visit a hospital in person.

We will let you know at every step of the way.

What does this mean for you?

Shorter waiting times

Because you don’t have to wait to be seen in person, the waiting times for an NHS Consultant to review your case are much shorter.

Fewer in-person hospital visits

And because we review your information online you will not need to attend a hospital in person unless you really need to.


COVID Advice

Whilst Medefer continues to work hard to try and minimise any disruptions to the care of our patients please be aware that there may be changes to non-urgent NHS services as per recent guidance from NHS England. This is to ensure that the NHS can continue to provide services for patients needing urgent treatment for Coronavirus.

At Medefer, your care is our top priority and, whilst we continue to work hard to try and minimise any disruptions to the care of our patients, there may be longer waiting times for routine investigations and face-to-face appointments. We also understand that you may be concerned about having a test or visiting the hospital given the current situation.

Meet our NHS Consultants

Find out more about our Clinical Leads

Clinical Leads
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FAQ

Here are the answers to some of the questions we are asked most frequently.


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What is Medefer?

We are an organisation that works directly with the NHS to provide remote access to specialist Consultants. We give patients like you extremely fast access to the advice and support you need, doing away with the long waiting times often necessary for traditional, in-person hospital appointments.

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Why have I been referred to Medefer?

Your GP has decided that you will benefit from a review by a Consultant. Until recently, this meant referring you to a hospital outpatient clinic, where you could wait several months for an appointment.

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I have been referred to Medefer, what will happen next?

Once your case has been reviewed by one of our NHS Consultants they will provide advice to your GP, organise further tests or investigations for you, set up a telephone consultation appointment, or refer you on to hospital depending on what your needs are.

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Do I have to pay for this?

The service that Medefer provides is free to patients.

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How long will it take for me to get advice?

The time it takes will depend on whether you need further tests or investigations. However, the target NHS time for preparing a treatment plan is 18 weeks, and for some specialties in some areas this can be much longer. Medefer helps the NHS to process referrals faster, and we typically manage to halve the average waiting time. 

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Why do I need a telephone consultation?

Your Consultant has now reviewed your referral and decided they need further details of your medical history, which sometimes means specific information that your GP may not have collected.

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How do I book an appointment for a telephone consultation

You will be contacted to arrange a time for you to talk to one of our doctors so that we can find out more about your medical history. 

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Where are my test results?

Results from investigations can take up to six weeks to be received by us, so if it has been less than six weeks since you had your tests then please be patient. When we have all your test results they will be sent to your Consultant for review.

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How is the COVID-19 Crisis affecting how quickly I will receive my results?

Whilst Medefer continues to work hard to try and minimise any disruptions to the care of our patients please be aware that there may be delays to tests and test results may take longer than usual. During this time we will continue to review your care to make sure that your referral is managed as safely as possible. Patients who are felt to need greater priority will be contacted and advised on what to do.

If we haven’t answered your question, please chat with us

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