Patients
Medefer works in partnership with the NHS and NHS Consultants to give you better, faster care
Medefer works in partnership with the NHS and NHS Consultants to give you better, faster care
We are here to help you – if you can’t find the answers to your questions here please contact us:
If you have been referred to us, then your GP has decided that you will benefit from a review by an NHS Consultant, who is a specialist in the health issue that you are experiencing.
Until recently, this meant referring you to a hospital outpatient clinic, where you could wait several months for an appointment.
Working with Medefer, your NHS GP or hospital can request an NHS Consultant to review your records online and provide advice. This service is free for patients and is faster than waiting for an appointment at a hospital clinic.
You don’t need to do anything at this point.
Once we have your details, an NHS Consultant will examine all the information in detail and decide what should happen next.
They will decide what the best course of action is for you and we will let you know. For most patients this will not mean a visit to a hospital in person.
We will let you know what the specialist Consultant recommends and what will happen next.
We will tell you what you need to do next.
Once the Consultant has decided on the best course of action, we will be in touch to let you know what will happen next.
It may be as simple as letting your GP know what ongoing care you need, or we may ask you to have further tests or to visit a hospital in person.
We will let you know at every step of the way.
Shorter waiting times
Because you don’t have to wait to be seen in person, the waiting times for an NHS Consultant to review your case are much shorter.
Fewer in-person hospital visits
And because we review your information online you will not need to attend a hospital in person unless you really need to.
If you have been referred to us, then your GP has decided that you will benefit from a review by an NHS Consultant, who is a specialist in the health issue that you are experiencing.
Until recently, this meant referring you to a hospital outpatient clinic, where you could wait several months for an appointment.
Working with Medefer, your NHS GP or hospital can request an NHS Consultant to review your records online and provide advice. This service is free for patients and is faster than waiting for an appointment at a hospital clinic.
You don’t need to do anything at this point.
Once we have your details, an NHS Consultant will examine all the information in detail and decide what should happen next.
They will decide what the best course of action is for you and we will let you know. For most patients this will not mean a visit to a hospital in person.
We will let you know what the specialist Consultant recommends and what will happen next.
We will tell you what you need to do next.
Once the Consultant has decided on the best course of action, we will be in touch to let you know what will happen next.
It may be as simple as letting your GP know what ongoing care you need, or we may ask you to have further tests or to visit a hospital in person.
We will let you know at every step of the way.
Shorter waiting times
Because you don’t have to wait to be seen in person, the waiting times for an NHS Consultant to review your case are much shorter.
Fewer in-person hospital visits
And because we review your information online you will not need to attend a hospital in person unless you really need to.
Whilst Medefer continues to work hard to try and minimise any disruptions to the care of our patients please be aware that there may be changes to non-urgent NHS services as per recent guidance from NHS England. This is to ensure that the NHS can continue to provide services for patients needing urgent treatment for Coronavirus.
At Medefer, your care is our top priority and, whilst we continue to work hard to try and minimise any disruptions to the care of our patients, there may be longer waiting times for routine investigations and face-to-face appointments. We also understand that you may be concerned about having a test or visiting the hospital given the current situation.
Here are the answers to some of the questions we are asked most frequently.
