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We are here to help you – if you can’t find the answers to your questions here please contact us:
Chat patients@medefer.com
08000 112 113

How we can help you

With Medefer, you can get assessed by a an NHS consultant within a few days.

We provide you with fast access to specialist advice, tests, and appointments, helping you get the care you need quickly. Within 48 hours, your case will be reviewed by a consultant.

Our expert team works alongside the NHS and your GP, planning your treatment offering support every step of the way. You’ll receive the best available care and achieve the best possible outcomes.

Awards we’ve won


Patient Choice:
Your right to receiving NHS care

Patient choice is central to the NHS Constitution for England. When your GP refers you to a specialist, you have the right to choose who will provide your care. It's an important right that many patients may not realise they have.

Medefer believes that patient choice positively affects your experience. When you're involved in decisions about your healthcare, it helps you feel more in control and confident about the treatment you receive. You can choose a care provider based on their reputation, waiting times, or location. Plus, you can access care faster, reducing the stress of waiting. 

If you want to know more about your legal right to choose where you have your NHS treatment, you can find out more on this NHS website.

Meet our NHS Consultants

Find out more about our Clinical Leads

Clinical Leads

How Medefer works for you

1.

Referral process

Medefer receives your referral from your GP and assesses it based on specific criteria. We will either accept or reject the referral accordingly.

Backlog patients: We also support NHS hospitals and your care maybe transferred to us. Your hospital will inform you if this takes place.

2.

Starting your care with us

You will receive an introduction pack by post. Your consultant will review your case, then write to you and copy in your GP. Medefer typically completes this referral process within 48 hours.

Backlog patients: If you've been waiting for over 3 months, you may be asked to complete an online questionnaire or speak to a doctor immediately. You may also receive digital updates via email or SMS. After receiving the necessary information, your consultant will review it and provide feedback to both you and your GP.

3.

Ongoing care

Throughout your care, we will continue to communicate through the following options:

  • Tests: We will organise any tests as required. Results will be reviewed by your consultant, who will determine the next steps
  • Medication: You may be prescribed a course of medication, with follow-up discussions on progress
4.

Final discharge

Once your consultant has completed your care, they will either discharge you back to your GP with advice and a management plan or transfer your care to another service.

We will ask for your feedback at every stage of your care with us.


What we treat

  • General Surgery
  • Gastroenterology & Hepatology
  • Neurology
  • Gynaecology (Menopause)
  • Endocrinology
  • Colorectal
  • Cardiology
  • Diabetic Medicine
  • Pain Management
  • Neurology (Headache)
  • Clinical Haematology
  • Upper GI
  • Rheumatology
  • Rheumatology
  • Dermatology

If we haven’t answered your question, please chat with us

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Or, if you would like to send us feedback please see details on how to to do so here – Feedback.

Need help?

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Call Us

Monday - Friday

08:00am - 6:00pm

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Write to us

  • Patient Experience Team
  • Medefer Limited
  • 19 Eastbourne Terrace
  • London W2 6LG